FAQ: Frequently asked questions

What are the shipping options and costs?

Did you order before 12:00 on working days? Your order will then be shipped by us the same day via PostNL. 

The costs for this in the Netherlands are with track and trace:

POSTNL: €4.25 letterbox package
POSTNL: €5,95 0,4kg-3KG
POSTNL: €6.95 3KG and more 

Order abroad? This is also done via PostNL.

Belgium: €10.65
Germany: €10.65
Europe: €18.50
World: €29.30

Ordered before 12:00	Delivered (as stated by PostNL)
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Saturday
Saturday	Tuesday
Sunday	Tuesday
Public holidays	Shipped next business day

 

And if you are in the area, drop by our physical shop at De Zeedijk 61A to pick up your order - free of charge.

How are the sizes?

Regarding sizes, a heads up: our collection is as diverse as the beats at a rave, so some items run smaller or larger. Fans of Badinka and True Ox, consider sizing up for that perfect fit.

Can I return or exchange my order?

Return or exchange? Don't worry, you have two weeks to change your mind. Send your item back with a track and trace, and don't forget to email us at facshopamsterdam@gmail.com with the details.

FAC SHOP
Zeedijk 61A
1012AS

It is also possible to return the product in the shop. Then you will not get any money back, but you will receive a voucher that is valid for one year.

How can I track my order?

Follow your order with the track and trace link we send to your email, so you know exactly when you can receive your rave gear.

Are your products sustainably/ethically produced?

Sustainability is our top priority, with a mix of vintage, upcycled, and handmade products that are made with love and respect for the planet.

How can I ensure that my rave clothing stays beautiful for a long time?

And for those indispensable rave care tips: cold hand wash works wonders, and be careful with holographic swimsuits from Lettau Art Fashion - they are not very fond of chlorine!

Do you have a physical store or are you only online?

Physical store? Sure! Two floors of rave heaven, in the heart of Amsterdam, just a five-minute walk from the central station. Will you come by soon?